Privacy policy

Effective Date: May 9, 2026

This Privacy Policy explains how JShangWalk collects, uses, discloses, stores, and protects personal information when you visit JShangWalk.com, place an order, create an account, contact us, or use our services.

JShangWalk is operated by Cixi Jingshang Footwear Co., Ltd.

Business location:
No. 1 Kaifa Avenue, Wufeng Village, Qiaotou Town, Cixi City, Zhejiang Province, China

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

Full name
Email address
Phone number
Shipping address
Billing address
Order details
Payment-related information
Customer service communications
Account login information, if you create an account
Marketing preferences, if you subscribe to our emails

We may also automatically collect certain information when you visit our website, including:

IP address
Browser type and version
Device type
Operating system
Pages viewed
Time spent on our website
Referring website or source
Cookies and similar tracking technologies
Shopping cart activity
Website interaction data

Payment Information

We do not store your full credit card number or full payment card details on our website.

Payments are processed by secure third-party payment providers. These providers may collect and process your payment information according to their own privacy and security policies.

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders
To confirm payment and prevent fraud
To arrange shipping and delivery
To provide order updates and tracking information
To respond to customer service requests
To process returns, refunds, cancellations, or exchanges
To improve our website, products, and services
To personalize your shopping experience
To send marketing emails if you have opted in
To comply with legal, tax, accounting, and regulatory obligations
To protect our website, customers, and business from misuse, fraud, or unauthorized activity

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, keep items in your cart, analyze website traffic, improve site performance, and support advertising or marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including cart, checkout, and account functions.

Email Marketing

If you subscribe to our email list, we may send you promotional emails, product updates, and store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at service@jshangwalk.com.

We will still send transactional emails related to your orders, payments, shipping, returns, refunds, account activity, or customer service requests.

How We Share Information

We do not sell your personal information for money.

We may share your personal information with trusted third parties only when necessary to operate our business and provide our services, including:

Payment processors
Shipping carriers and logistics providers
Website hosting and ecommerce platform providers
Customer service tools
Email and marketing service providers
Analytics and advertising service providers
Fraud prevention and security providers
Professional advisors, such as legal, tax, or accounting service providers
Government authorities or law enforcement when required by law

Some data sharing related to advertising or analytics may be considered a "sale" or "sharing" of personal information under certain privacy laws. Where required by applicable law, you may have the right to opt out of such sharing.

International Data Transfers

JShangWalk is operated by Cixi Jingshang Footwear Co., Ltd., located in China.

Because our business location and some service providers may be outside your country or region, your personal information may be transferred to, stored in, or processed in China, the United States, or other countries where our service providers operate.

We take reasonable steps to protect your personal information when it is transferred or processed internationally.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax and accounting requirements, dispute resolution, and business recordkeeping.

When personal information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure.

Your Rights and Choices

Depending on where you live, you may have certain privacy rights, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Request a copy of your personal information
Opt out of marketing emails
Opt out of certain advertising or data sharing where required by law
Withdraw consent where processing is based on consent

To exercise your privacy rights, please contact us at service@jshangwalk.com.

We may need to verify your identity before processing certain privacy requests.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; the right to opt out of sale or sharing of personal information; and the right not to be discriminated against for exercising your privacy rights.

To submit a California privacy request, please contact us at service@jshangwalk.com.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at service@jshangwalk.com and we will take appropriate steps to delete the information.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, we will post the updated Privacy Policy on this page and update the effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Store name: JShangWalk
Legal business name: Cixi Jingshang Footwear Co., Ltd.
Email: service@jshangwalk.com
Phone: +1 712-830-7307
Business hours: Monday-Friday, 9:00 AM-6:00 PM Eastern Time
Business location: No. 1 Kaifa Avenue, Wufeng Village, Qiaotou Town, Cixi City, Zhejiang Province, China
Shipping origin: China
U.S. returns center: 300 Delaware Avenue, Suite 210, Wilmington, DE 19801, United States