Return & Refund Policy
JShangWalk is operated by Cixi Jingshang Footwear Co., Ltd., a China-based company. We ship most orders from China and offer returns to our U.S. returns center.
This Return & Refund Policy applies to orders placed on JShangWalk.com.
Business location:
No. 1 Kaifa Avenue, Wufeng Village, Qiaotou Town, Cixi City, Zhejiang Province, China
Return Window
We accept returns for any reason within 30 calendar days after delivery, as long as the items are unused, unworn, in original condition with all packaging and tags.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition. Original packaging, tags, accessories, and proof of purchase must be included.
Shoes must be returned in their original shoe box and protective packaging. Please do not use the shoe box itself as the shipping box.
Items that do not meet these conditions may not be eligible for a return or refund.
How to Request a Return
All returns must be approved by our customer support team before being shipped back.
To request a return, please contact us at service@jshangwalk.com and include:
Your full name
Order number
Reason for return
Photos of the item, especially if the item is damaged, defective, or incorrect
Our customer support team will review your request and respond within 1-2 business days with return instructions.
Please do not send items back without contacting us first. Returns sent without prior approval may be refused.
Return Address
Approved returns may be sent to our U.S. returns center:
JShangWalk Returns Center
300 Delaware Avenue, Suite 210
Wilmington, DE 19801
United States
This address is used for approved returns only and is not a retail store or customer service office.
Please do not ship returns to our business location in China unless specifically instructed by our customer support team.
Return Shipping Costs
Customer responsibility returns:
If the return is due to a personal reason, such as ordering the wrong size, changing your mind, ordering the wrong item, or no longer wanting the item, the customer is responsible for the return shipping cost.
Original shipping fees, if any, are non-refundable unless the return is caused by our error.
Seller responsibility returns:
If the return is due to our error, such as a wrong item shipped, damaged item, defective item, or missing item, we will review the issue and provide an appropriate solution. This may include a replacement, refund, or return shipping support when applicable and pre-approved by our customer support team.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us at service@jshangwalk.com within 7 calendar days after delivery.
Please include your order number and clear photos of:
The item
The damaged or defective area
The product packaging
The shipping label
After reviewing the information, we will provide a suitable solution based on the issue. This may include a replacement, refund, or return instructions.
Non-Returnable Items
The following items are not eligible for return or refund:
Final sale items
Clearance items marked as non-returnable
Gift cards
Worn, washed, used, altered, or damaged items caused by the customer
Items without original packaging or tags
Items returned without prior approval
Items returned after the 30-day return window
Exchanges
At this time, we do not offer direct exchanges.
If you need a different size, color, or style, please return the original item first if it is eligible for return, and place a new order for the item you want.
Refund Process
After we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If your refund is approved, it will be issued to your original payment method within 5-10 business days.
Your bank, credit card company, or payment provider may need additional time to process and post the refund to your account.
Partial Refunds
In some cases, only a partial refund may be issued. This may apply if:
The item is returned with signs of use
Original packaging, tags, accessories, or parts are missing
The item is not returned in its original condition
The returned item is damaged for reasons not caused by us
We will notify you by email if a partial refund applies.
Order Cancellation
Orders can be canceled within 12 hours after purchase if the order has not yet been processed or shipped.
Once an order has been processed or shipped, it cannot be canceled. After delivery, eligible items may be returned according to this Return & Refund Policy.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take additional time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at service@jshangwalk.com.
Shipping Origin and Returns
Most orders are shipped from China.
Approved returns for eligible U.S. orders may be sent to our U.S. returns center in Delaware after contacting customer support and receiving return instructions.
Contact Information
If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:
Store name: JShangWalk
Legal business name: Cixi Jingshang Footwear Co., Ltd.
Email: service@jshangwalk.com
Phone: +1 712-830-7307
Business hours: Monday-Friday, 9:00 AM-6:00 PM Eastern Time
Business location: No. 1 Kaifa Avenue, Wufeng Village, Qiaotou Town, Cixi City, Zhejiang Province, China
Shipping origin: China
U.S. returns center: 300 Delaware Avenue, Suite 210, Wilmington, DE 19801, United States