Contact information

Thank you for visiting JShangWalk. If you have questions about an order, product, shipping, return, refund, cancellation, or general store information, please contact our customer support team.

JShangWalk is operated by Cixi Jingshang Footwear Co., Ltd.

Business location:
No. 1 Kaifa Avenue, Wufeng Village, Qiaotou Town, Cixi City, Zhejiang Province, China

Customer Support

Email: service@jshangwalk.com
Phone: +1 712-830-7307
Business hours: Monday-Friday, 9:00 AM-6:00 PM Eastern Time

We usually respond to customer inquiries within 1-2 business days.

How to Get Faster Assistance

For questions about an existing order, please include the following information in your message:

Full name
Order number
Email address used at checkout
Description of the issue
Photos, if the item is damaged, defective, incorrect, or missing

Shipping Information

Most orders are shipped from China.

We currently ship to the mainland United States only. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations outside the United States.

Estimated delivery time:

Order processing time: 1-3 business days
Estimated shipping time after dispatch: 7-15 business days
Estimated total delivery time: 8-18 business days after the order is placed

For full shipping details, please review our Shipping Policy.

Returns Information

We accept eligible returns within 30 calendar days after the order is delivered.

Please contact us before sending any return. Returns must be approved by our customer support team before being shipped back. Returns sent without prior approval may be refused.

Approved returns may be sent to our U.S. returns center:

JShangWalk Returns Center
300 Delaware Avenue, Suite 210
Wilmington, DE 19801
United States

This address is used for approved returns only and is not a retail store or customer service office.

For full return eligibility, return shipping costs, refund processing, cancellation, and exchange information, please review our Return & Refund Policy.

Business Information

Store name: JShangWalk
Legal business name: Cixi Jingshang Footwear Co., Ltd.
Email: service@jshangwalk.com
Phone: +1 712-830-7307
Business hours: Monday-Friday, 9:00 AM-6:00 PM Eastern Time
Business location: No. 1 Kaifa Avenue, Wufeng Village, Qiaotou Town, Cixi City, Zhejiang Province, China
Shipping origin: China
U.S. returns center: 300 Delaware Avenue, Suite 210, Wilmington, DE 19801, United States